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Privacy Policy

Notice:

SOVRA is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business, website, services, or communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information
    Name, email address, phone number, company name, and any other details you provide when contacting us, requesting services, or engaging with our content.

  • Business Information
    Brand details, marketing data, analytics access, and information shared for the purpose of delivering our services.

  • Technical Information
    IP address, browser type, device information, and website usage data collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide and deliver our services

  • Communicate with you regarding inquiries, proposals, or ongoing work

  • Improve our services, content, and user experience

  • Send marketing or promotional content (only where permitted)

  • Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process personal information based on:

  • Your consent

  • The necessity to perform a contract or service

  • Compliance with legal obligations

  • Legitimate business interests that do not override your rights

4. Information Sharing

We may share your information only with:

  • Trusted service providers who assist in operating our business (e.g. hosting, analytics, payment processing)

  • Legal or regulatory authorities where required by law

All third parties are required to protect your information and use it only for the intended purpose.

5. Data Security

We process personal information based on:

  • Your consent

  • The necessity to perform a contract or service

  • Compliance with legal obligations

  • Legitimate business interests that do not override your rights

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on applicable laws (including POPIA and GDPR where relevant), you have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to improve website functionality and analyse user behaviour. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website or content may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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